PF FISHPOLE

Technical Support

FAQs - Frequently Asked Questions

1. How do we reduce cable wear and breakage?

It is very important to rewind cable under load (15#) per instructions in manual. This assumes level wound cable thereby preventing kinks and snags.

2. How often should the hoist be serviced?

Bi-annually or in conformance with the user's policies.

3. Are spare parts available for owner repairs?

Yes. PF Fishpole maintains a full inventory of all spare parts.

4. Do you have a service center and where is it located?

Our service centers are located in Seattle, Washington and Toulon, France. Our Seattle facility serves the continental U.S. and Pacific Rim. Our facility in France serves the European community.

5. What are your lead times for sales and service?

Most standard hoists are shipped within 5 days or order. Standard service is also 5 days turnaround from date of repair authorization.

6. Will I be advised of repair cost before work completion?

Upon receipt of hoists, all parts are removed, cleaned and inspected. At this time a repair estimate will be faxed to the customer. No work will proceed without customer acceptance of estimate.

7. What are your corporate quality standards?

PF Fishpole Hoists is a ISO9001 company. Our products also are CE & OEM approved.

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